Everything you need to know about our shipping process.
Yes, we ship almost everywhere. If you are from Canada, Europe or Africa, please check your country's duty and taxes on international purchases.
All Pre-Order and Sale products will begin shipping on the date provided on the product description page. All in-stock products are shipped within 2 business days. Orders placed on the weekend will ship on the following Monday
Delivery times are constantly changing due to Covid-19. For the latest shipping times please see our updates here- CLICK HERE FOR OUR LATEST UPDATE
Your order is being shipped from Australia and speed is based on the shipping method chosen at checkout.
Express Courier International (USA & World) - Please allow 5-8 business days from dispatch.
Standard International (USA & World) - Please allow 10-12 business days from dispatch.
DHL Express (USA & World) - Please allow 5-7 days from dispatch.
*Please understand that weather or public holidays can cause postal delays, so please order with plenty of time before and deadlines.
The important part. Receiving your goods.
If your tracking states 'Attempted Delivery' you must phone or reschedule delivery with your country's postal service immediately or the parcel may be returned to us. For example, those in the US should contact USPS with their tracking number.
Unfortunately our express service requires a signature on delivery and there is no way to remove. We can change your postage method to 'Standard Post' which is about 1 week slower - this service does not require a signature. Please let us know immediately after your order if you wish to swap.
For USA, there are NO duty or taxes for purchases under $800. For all other countries, you may be charged duty or taxes by your government on delivery. The charges vary and you should always visit your country's customs website to determine how much you will be required to pay.
Please note that Kamrette is not held liable for any unpaid fees, resulting in the package not being released and is also not responsible for returning of the bag or any expenses incurred following dispatch.
Exchanges & Returns
We understand that sometimes it doesn't work out. Check out our policies below.
Exchanges can only be accepted if in original, unused condition with all packaging fully intact (including dustbag). Any exchanges must take place within 10 days from receiving your purchase. All Sale stock is final, no refunds or exchanges. Please note that postal costs for the returned goods are the responsibility of the purchaser, and only in the event that the product is deemed faulty will the purchaser be reimbursed. Before returning the goods, you will need to email firstname.lastname@example.org with receipt of purchase and reason for return/exchange.
Returns can only be accepted if in original, unused condition with all packaging fully intact (including dustbag). Any returns must take place within 10 days from receiving your purchase. All Sale stock is final - no refunds. Please note that postal costs for the returned goods are the responsibility of the purchaser, and only in the event that the product is deemed faulty will the purchaser be reimbursed. Before returning the goods, you will need to email email@example.com with receipt of purchase and reason for return/exchange.
What to do when we sell out. Don't panic, pre-order.
In order to guarantee a bag in the next round, we offer you the opportunity to order while it's being made or during the time it is being delivered to our warehouse. Pre-Orders can also help us to determine how many bags to make!
All pre-orders are due to ship around the date specified on each product page. There are times where pre-orders ship a couple of days prior depending on availability.
No, we will send you the shipping information and tracking once your bag has been dispatched. We promise time will fly by and your bag will arrive very soon!
We ship all pre-orders with Express International from Australia. Delivery usually takes around 5-8 business days, dependent on any delays or weather. This is the fastest method we have available at this time. All parcels arrive with Signature on Delivery.
If you still have some burning questions, this might help!
We very rarely use discount codes. Why? The short answer is that we didn't price our bags high enough to offer them. Plus we include free shipping - which really isn't free.
We want you to feel confident to order at any time of the year, rather than hanging out for a sale. So a Kamrette sale is rare. If we are out of stock and there is a long waiting period, we may offer a small compensation for your Pre-order.